All refunds and returns are dealt with and decided on a case by case basis, but the following outline our policies and procedures to ensure a smooth process should a refund or return be deemed necessary.
If you're not completely satisfied, contact us within 48 hours of delivery. We promise that if your dissatisfaction is any fault of ours, we'll offer to put things right within the parameters of this refund policy.
If you make an error during ordering, such as add an additional item by mistake or put in the incorrect delivery date, please get in contact as soon as possible, we will attempt to accommodate those changes for you up until the order is dispatched with the delivery driver.
If we are uncertain of your requirements we will attempt to make contact with you to clarify your order. If we are unable to make contact or don't hear back from you before the order is placed for dispatched with our delivery driver we will assume the order is correct and send it as ordered.
If you need to cancel your order, please contact us immediately. We will be able to offer a refund in alignment with the following conditions:
· We cannot cancel your order or issue a refund for items that have already been dispatched for Delivery and/or after the goods have been delivered.
Substitution of flowers
Please refer to our terms of service
Post Delivery Refunds
Due to the organic nature of most of our products, time is of the essence in establishing what may have gone wrong. It is therefore essential that you contact us within 48 hours of delivery if you have any cause for concern with regards to the quality or condition of the flowers received. This allows us to diagnose the potential issue and assess an offer of replacement.
After contacting us with your concerns, you will be asked to provide a photo of the flowers so that we can assess what might have gone wrong.
If the flowers sent out are deemed to have been the incorrect item or of poor quality, we will offer a replacement to be sent out. On a case by case basis, we will assess if a replacement is not suitable and may offer a full or partial refund instead. In such cases, “thinking about you” will bear the cost of re-delivery.
Unfortunately, we are unable to accept returns or issue refunds for claiming poor quality if you have not attempted to make contact within 48 hours of delivery of your order.
Delivery Charges
We are unable to provide refunds for delivery if you have provided incorrect delivery details. If you provide incorrect details and a subsequent re-delivery is required, you may be charged an additional delivery fee if the new address is outside the delivery Zone of the first address specified.
Change of mind
Please consider your purchases very carefully as once an order is placed it cannot be cancelled and refunds will not be processed. Post Delivery refunds as set out in the "Post Delivery Refunds" section above will be considered subject to your compliance with the above "Post Delivery Refunds" policy.
Replacements & Returns
In the case of a replacement arrangement being issued, we may request for the original order to be returned, to assess what may have gone wrong. This will be picked up at the same time as the replacement delivery is delivered. Thinking about you will bear the delivery cost for the replacement and for the item being returned.
Refund Processing
Refunds will be processed back into the account you placed the order with. For example, if you placed the order using a credit card, the refund must be to the same credit card. Once a refund has been processed it takes up to five working days for the refund to appear in your account.
If you have any concerns about your refund, please don't hesitate to contact us.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern thinking about you Florist’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘thinking about you Florist’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 23 Kirkimbie Street Carramar 6031. Our ABN is 78110916169. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Delivery policy
Please see our delivery page for information on calculating delivery fee based on your postcode.
At checkout you will be asked;
Authority to leave parcel if receiver not available? No Yes
If you choose not to give authority to leave the delivery and the receiver is unavailable then alternative arrangements will need to be made. We are happy to reschedule a delivery however an additional delivery charge will be required.
Alcohol
If you choose to include alcohol with your order you must be an adult (18 years or older) and there must be an adult available to accept the delivery. The couriers are unable to leave alcohol unattended or with anyone under the age of 18, so please ensure there will be someone available to receive the delivery otherwise a note will be left in the mailbox and the alcohol will not be delivered. The recipient will need to arrange to pickup the item or book and pay for another delivery.
Refund and return policies
Please see out refunds and returns information page, a link to this page can be found on the footer of this page.
Flower substitution and availability
All our floral products are subject to availability. We have high quality standards, and sometimes due to supply and seasonal nature of floristry, we may have to substitute some of the flowers in your order with something of similar style and equivalent (or greater) value. If the substitution is significant, we will try to contact you to notify you of the change. If we are unable to contact you prior to the time we make up your order, we will assume that you accept the substitution.
Damaged flowers
On very rare occasions, despite our best efforts, flowers arrive at their destination damaged. If this occurs, please contact us immediately so that we can arrange a replacement or refund. (Please note it may be necessary to return the original product, if so, we will instruct our driver to pick up the damaged item so we can assess it).
Using our web site
When using this web site, you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time. Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions, then you may not use our website. You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy.
Application
Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use. We have used our reasonable endeavours to ensure that our web site complies with Australian law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside of Australia. We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.
Copyright
All product and company names and logos mentioned in our web site are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as a information resource for purchasing products from us. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example to complete any test or questionnaire.
Linked sites
We make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.
Virus warning
All care is taken to ensure that this website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.
Availability of our web site
We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device. We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions. We are committed to safeguarding the privacy of our users, please refer to our privacy policy.
Privacy Policy
This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Open for business
We are open and fully operational during the COVID-19 crisis.
